Updates: Massachusetts Registry of Motor Vehicles
Registry locations closed for Veterans Day on Saturday, November 11
Pittsfield RMV adding customer appointments; closing on Saturdays
as of 12/2/2023
Number of driving licenses issued July-October has doubled from same time a
year ago

BOSTON - The Massachusetts Registry of Motor Vehicles (RMV) is announcing customer
service updates, including that RMV centers and road test locations will be closed on Saturday,
November 11, in observance of the Veterans Day holiday. In addition, the RMV center in
Pittsfield will be closed on Saturdays effective on December 2 due to a low volume of customers
coming to the location on Saturdays. Customer service adjustments continue to be made due to
the increased demand for driving licenses, with the number of licenses issued July 1 through
October 28 more than doubling from the same time a year ago.
“We’re very pleased at how we’ve kept up with the increased demand for driving licenses since
July by providing additional customer service options,” said Registrar Colleen Ogilvie. “In
addition to hiring Registry employees this calendar year, we’ve added road test locations, offered
Saturday service hours, and expanded the number of languages available for residents who are
need of transactions. We’re grateful to our partners and to our employees for their ideas and
flexibility in helping us meet the increased demand this year for credentials.”
Since July 1, when thousands of additional new customers became eligible to apply for a driving
credential in Massachusetts under the Work and Family Mobility Act, the RMV has added
additional hours, staff, and service locations. During the summer and fall, service hours, road
test locations, and other adjustments have been made according to the demand for transactions in
specific regions of the state.
From July 1 to October 28 of this year, 57,058 driving licenses were issued, twice as many as for
the same period in 2022, when 25,007 licenses were issued. And from July 1 to October 28 of
this year, 59,262 driving permits were issued, a tremendous increase from last year when 19,168
permits were issued for the same time.
In addition, the Pittsfield Customer Service Center began to offer Saturday hours to those
individuals with appointments on Saturday, September 16. Due to the low demand from the
public for transactions on Saturdays since that time, effective on December 2, the Pittsfield
center will no longer be offering Saturday hours. The RMV in Pittsfield will continue to offer
weekday hours of 8 a.m. to 6 p.m. and add additional appointments on Mondays.
The expansion of customer services stemmed from the new Work and Family Mobility Act
(WFMA), which took effect on July 1, and which has led to a higher number of customers
needing RMV transactions.
Under the new law, eligible Massachusetts residents can apply to obtain a Standard (Class D or
M) driver's license, regardless of immigration status, as the WFMA removes the requirement that
residents provide proof of lawful presence in the U.S. During 2023, the RMV identified and
created informational resources specifically to help guide new customers as they begin the
process to secure a Standard License credential. To further support this effort, the RMV has also
worked directly with immigration advocacy groups, stakeholders, and impacted communities to
facilitate and coordinate public outreach and to solicit feedback on implementation efforts so that
best practices can be adopted. 
Members of the public should visit Mass.Gov/RMV to schedule appointments for services and to
learn more about credential requirements, service hours, and other information