National Grid is utilizing a new digital translation application that will be available at select Customer Assistance events in Massachusetts in September, part of an initiative to enhance support to customers seeking bill support and energy-saving tips across the state.
National Grid’s Customer Advocates have been piloting the TranslateLive app at events in recent weeks, following training on the use of the real-time translation and interpretation tool. The app enhances the reach of National Grid’s Advocate team, some of whom provide dual-language support in English plus Spanish, Portuguese, and Haitian Creole. The tool allows all trained Advocates to:
- Connect with customers face-to-face in their preferred language;
- Increase access to programs and services; and
- Create a more inclusive customer experience in communities statewide.
As the summer cooling season transitions into fall, Advocates will use the TranslateLive app at events across the state, highlighting energy-saving tips and bill support programs. National Grid customers can also speak with energy experts about bill issues, learn ways to lower energy use, and how to access programs such as:
- Payment assistance;
- Budget Plan;
- The Tiered Discount Rate Program; and
- The Arrears Management Program.
Customers unable to attend September’s in-person events (list below) can view the August Bill Assistance Webinar hosted by National Grid’s Advocates, who provided an overview of key customer-focused programs.
Payment Assistance Bundle Helps Manage Energy Bills
National Grid customers can now sign up for the Payment Assistance Bundle, which combines the three helpful solutions below, which make it easier to manage energy costs and pay down past-due amounts over a 12-month period:
- Deferred Payment Agreement: Spread out past-due balance into future monthly payments.
- Automatic Monthly Payments: Automatically deduct payments from your bank account each month and avoid missing due dates.
- Budget Plan: Break down annual energy costs into balanced monthly payments, making it easier to budget and plan expenses.
Residential customers interested in enrolling in the Payment Assistance Bundle or other Bill Assistance program can enroll via their ‘My Account’ login. Visit ngrid.com/hereforyou to learn more about our programs or contact a Customer Service Specialist at 1-800-233-5325.
September 2026 Customer Assistance Events across Massachusetts
The full list of in-person Customer Assistance events in Massachusetts is included below. Interested customers are encouraged to visit the Massachusetts event page to confirm dates, times, and locations for all events.
An asterisk (*) has been added to the City/Town name to highlight events where the TranslateLive app will be available.
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September 2026 Statewide Customer Assistance Events (* = TranslateLive app available)
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Date |
Time |
City/Town |
Location/Address |
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Tuesday, September 1 |
9:30 A.M. - 1:00 P.M. |
Gardner |
Gardner Family Resource Center 205 School Street Gardner, MA 01440 |
|
Tuesday, September 1 |
10:00 A.M. - 1:30 P.M. |
Gloucester |
Action Inc. 180 Main Street Gloucester, MA 01930 |
|
Wednesday, September 2 |
10:00 A.M. - 2:00 P.M. |
Marlborough |
Marlborough Human Services 255 W. Main Street Marlborough, MA 01752 |
|
Wednesday, September 2 |
10:30 A.M. - 1:30 P.M. |
Melrose |
Melrose Public Library 69 West Emerson Street Melrose, MA 02176 |
|
Wednesday, September 3 |
10:00 A.M. - 2:00 P.M. |
Foxborough* |
Foxborough Community Center 76 Main Street Foxborough, MA 02035 |
|
Wednesday, September 3 |
10:00 A.M. - 1:30 P.M. |
Chelsea |
Harbor Area Family Resource Center 90 Everett Avenue, 4th Floor Chelsea, MA 02150 |
|
Wednesday, September 3 |
4:00 P.M. - 7:00 P.M. |
Malden |
Malden Public Library 36 Salem Street Malden, MA 02148 |
|
Tuesday, September 8 |
3:30 P.M. - 5:30 P.M. |
Waltham |
McDevitt Middle School 75 Church Street Waltham, MA 02452 |
|
Wednesday, September 9 |
10:00 A.M. - 2:00 P.M. |
Lawrence* |
Lawrence Senior Center 155 Haverhill Street Lawrence, MA 01840 |
|
Wednesday, September 9 |
10:00 A.M. - 2:00 P.M. |
Randolph* |
Turner Free Library 2 N. Main Street Randolph, MA 02368 |
|
Wednesday, September 9 |
10:00 A.M. - 2:00 P.M. |
Winthrop* |
Winthrop Senior Center 35 Harvard Street Winthrop, MA 02152 |
|
Thursday, September 10 |
10:00 A.M.- 2:00 P.M. |
Hyannis* |
Community Action Committee of Cape Cod & the Islands 372 North Street Hyannis, MA 02601 |
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Thursday, September 10 |
3:00 P.M. - 7:00 P.M. |
Everett* |
Everett City Hall - Room 37 484 Broadway Everett, MA 02149 |
|
Friday, September 11 |
1:00 P.M. - 3:00 P.M. |
Yarmouth* |
Yarmouth Senior Center Front Ballroom 528 Forest Road Yarmouth, MA 02673 |
|
Monday, September 14 |
4:30 P.M. - 7:00 P.M. |
Lowell* |
Butler Middle School Gymnasium 1140 Gorham Street Lowell, MA 01852 |
|
Monday, September 14 |
5:00 P.M. - 8:00 P.M. |
Spencer |
Spencer Town Hall Room- Great Hall 157 Main Street Spencer, MA 01562 |
|
Monday, September 14 |
11:00 A.M. - 1:00 P.M. |
Worcester |
Worcester Community Action Council 18 Chestnut Street, Suite 500 Worcester, MA 01608 |
|
Monday, September 14 |
4:30 P.M. - 7:00 P.M. |
Lowell* |
Butler Middle School Gymnasium 1140 Gorham Street Lowell, MA 01852 |
|
Tuesday, September 15 |
10:00 A.M.- 1:00 P.M. |
Dennis* |
Dennis Center for Active Living 1045 Route 134 South Dennis, MA 02660 |
|
Tuesday, September 15 |
10:00 A.M.- 2:00 P.M. |
Fall River |
Citizens for Citizens 264 Griffin Street Fall River, MA 02724 |
|
Tuesday, September 15 |
10:00 A.M.- 1:00 P.M. |
Saugus |
Saugus Council on Aging 466 Central Street Saugus, MA 01906 |
|
Wednesday, September 16 |
10:00 A.M. - 2:00 P.M. |
Attleboro* |
Attleboro Public Library Balfour Room 74 N. Main Street Attleboro, MA 02703 |
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Thursday, September 17 |
10:00 A.M. - 1:00 P.M. |
Haverhill |
Haverhill Citizen Center 10 Welcome Street Haverhill, MA 01830 |
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Tuesday, September 22 |
10:00 A.M. - 1:00 P.M. |
Weymouth* |
Weymouth Elder Services 182 Green Street Weymouth, MA 02191 |
|
Wednesday, September 23 |
10:00 A.M. - 1:00 P.M. |
Bourne |
Bourne Council on Aging 239 Main Street Bourne, MA 02532 |
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Tuesday, September 29 |
2:00 P.M. - 5:00 P.M. |
Sturbridge* |
Sturbridge Senior Center 480 Main Street Sturbridge, MA 01518 |
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