Webinars will offer customers opportunities for bill payment programs, energy audits, and energy assistance
WALTHAM, MA – National Grid is building upon the success of its in-person Winter Customer Savings events and launching a series of virtual webinars for Massachusetts customers to provide them with information on available assistance and help throughout the winter season.
Scheduled for January 12 and 17, National Grid will be hosting virtual Winter Customer Savings webinars, where customers will hear from a National Grid representative, have the ability to ask questions via a text chat, and learn about how they can:
• sign up for bill payment programs,
• hear about options for direct energy assistance,
• schedule energy audits,
“We understand the impact that rising energy costs can have on our customers and communities,” said Helen Burt, Chief Customer Officer at National Grid. “We want to help our customers act now to reduce their energy costs, manage their energy bills, and secure the energy assistance they need. We’ve met with hundreds of customers through our in-person events but recognize there are thousands more who have questions and can’t attend in person.
This is one small way to give customers a chance to hear from us and ask questions about how they can get the help they may need.”
Through National Grid’s Winter Customer Savings Initiative, the company has sought to help customers sign up for bill payment programs, secure rate discounts, and find assistance. Since September, some 60,000 customers have signed up for the discount program, allowing eligible customers to save 25-32% on their utility bills. An additional twelve thousand customers have signed up for the Budget Plan, which breaks your bill into twelve balanced monthly payments.
National Grid has also stepped up and donated $2 million to provide bill relief and help provide
food for needy people.
Customers who attend webinars will have the opportunity to learn about different programs offered by National Grid, and how they can participate in:
• The Energy Discount Rate (for qualifying customers)
• Payment assistance programs
• Budget Billing
• Forgiveness Program (for qualifying customers)
• The Low-Income Home Energy Assistance Program (LIHEAP)
• The Massachusetts Good Neighbor Energy Fund
• Available energy efficiency and savings opportunities for their homes and businesses
Dates, times, and links for Winter Customer Savings Webinars are:
• Thursday, January 12, 2 p.m. (English language) –
• Thursday, January 12, 7 p.m. (Spanish language) --
• Tuesday, January 17, 2 p.m. (Spanish language) –
• Tuesday, January 17, 7 p.m. (English language) --
The webinars will be available for viewing afterward on the Winter Customer Savings Initiative web page.
Along with webinars, National Grid will continue to hold in-person Winter Customer Savings events throughout Massachusetts in the new year. Upcoming in-person events can be found on National Grid’s Customer Savings Events web page. All events take place from 4 p.m. to 7 p.m.
National Grid remains committed to providing customers a variety of energy-saving tips and billing options to help offset expected increases in this winter’s energy prices. Customers in need of billing assistance or additional support can visit ngrid.com/heretohelp to learn more.