The Massachusetts Bay Transportation Authority (MBTA) released its new, official mobile app, MBTA Go, a first of its kind for the organization. This initial release makes an early version available to riders with Apple iPhones. The MBTA plans to release a companion version for Android users in February 2025. This app, which was developed in-house and provides real-time information for all fixed-route services, will improve communications between the MBTA and riders. It will also allow the T to share information in a more accessible way. 

The app will assist riders as they navigate their commutes. Features of the application include: 

• Real time rider updates such estimated arrival times and train/bus tracking as they approach stops 
• A user-friendly system map that allows riders to click and see what service and transfers are available at each stop and station 
• Accessibility in six languages on day one: Spanish, Simplified Chinese, Traditional Chinese, Portuguese, Haitian Creole, and Vietnamese 
• Viewable estimated arrival times for a rider's destination stop 

More than 4,000 MBTA riders have piloted MBTA Go since July 2024. User feedback and human-centered design are directly influencing the development team’s work as they continue to improve the tool. 

The app serves as the most authoritative source for MBTA information and the Technology Innovation Department is expecting to share updates approximately every four to six weeks. App updates that riders can look forward to include but are not limited to details about approaching vehicles, like live crowding information and a trip planner that provides route recommendations. 

MBTA Go became available in the App Store November 20, 2024, and will eventually be released for Androids in February 2025.